We're happy to assist you!

If you have questions about your order, need help, or want to contact our customer service team, use the info below.

Customer Support Email: hello@chilton.shop
We reply in 24–48 business hours (Monday–Friday).

Order Help

For questions about shipping, delivery times, refunds, or returns, please include:

• Your order number;
• Your full name;
• A short description of your question

This helps us solve your problem quickly.

Product Questions

If you need details about a product before ordering, contact us anytime. We can give you:

• Product specs
• Compatibility advice
  
• Availability updates
  
• Care instructions

Warranty & Claims

To file a warranty claim, please send us:

• Order number
• Photos/videos of the issue
  
• Description of the problem

We try to solve claims in 1-2 business days.

Business Hours

Our support team is here during these hours:
🕒 Monday–Friday: 9:00 AM – 5:00 PM (EST)
🕒 Saturday–Sunday: Closed

Messages received outside of these hours will be answered when we're back.

More Questions: 

Read FAQs.