Refund & Return Policy

Last updated: 25/11/2025

1. Can I Return Something?

Sure, we accept returns and refunds if the product is still new, hasn't been used, and has all the original packaging and tags.
Just make sure to start the return within 30 days of getting the item.
Oh, and you'll need to show us your proof of purchase, like the order number, email, or invoice.

2. How Do I Ask for a Return or Refund?

Just email us at hello@chilton.shop or use the contact form on our site.
Tell us your order number, which items you want to return, and why. If the item is messed up, damaged, or not what you ordered, send us some photos too.
We'll check it out and get back to you in 1–2 business days with instructions on how to return it, if all looks good.

3. Who Pays for Return Shipping?

Usually, you pay for return shipping unless the item is faulty, damaged, or we messed up and sent the wrong thing.
We suggest using a shipping method that lets you track the package. If it gets lost or damaged on the way back, that's not on us.
If we screwed up, we'll either pay for return shipping or send you a prepaid label.

4. How Long Does a Refund Take?

Once we get the item back and make sure it's good to go, we'll refund you.
The money will go back to whatever payment method you used in the first place. Or, if you want, we can give you store credit or a replacement, your call.
Give it about 7-10 business days for the refund to show up in your account. It depends on the bank.

5. What About Exchanges?

If you got a defective, damaged, or wrong item, you can ask for a replacement instead of a refund.
Tell us ASAP when you get it, send photos and the order details, and we'll send the replacement once we confirm the problem.
If we don't have the item anymore, we'll just give you a full refund.

6. What Can't I Return?

We can't take back items that:

Have been used, worn, washed, or damaged.
Don't have the original packaging, labels, or tags.
Were marked as final sale or clearance.
Some things like downloadable products, custom-made items, or personal hygiene stuff can’t be returned, depending on what it is..

7. What About Sale Items and Discounted Orders?

You can only get a full refund on items you bought at full price.
If you used a discount code or got the item on sale, we'll refund you the discounted price.
Shipping costs are usually non-refundable, unless we messed up (bad item, wrong item, damage).

8. How Do Refunds Work?

Refunds go back to the payment method you used.
If that's not an option (like with a gift card or store credit), we'll give you store credit.
If you're only returning some items from an order, we'll adjust the shipping costs.

9. Can I Cancel My Order?

If you want to cancel before we ship it, let us know ASAP.
If we haven't processed or shipped the order yet, we'll cancel it and refund everything, including shipping.
If it's already on its way, you'll have to return it using the process above.

10. Get in Touch

Have questions? Reach out to us:

We'll try to get back to you within 1–2 business days.

11. Policy Changes

We might change this Refund & Return Policy every now and then.

Any changes will be posted here with a new Last updated date.

If you keep using the site after we change the policy, that means you're okay with the new rules.