Last updated: 25/11/2026

1. Where We Ship

We only ship to addresses within the United States right now. If you try to order from outside the U.S., your order will be canceled and refunded. 

2. Shipping Prices

Shipping costs depend on your address, how fast you want it delivered, and the weight of your order. You’ll see the total at checkout. All prices are in U.S. dollars ($).

3. How Long to Process Orders

We usually process orders in 1-3 business days. Keep in mind that processing time is different from shipping time. We don’t process orders on weekends or holidays.

4. When Will You Get It?

Here’s how long it typically takes to arrive after we ship it:

• Standard Shipping: 4-7 business days
  

Sometimes, things like weather or carrier delays can slow things down.

5. Tracking Your Order

When your order ships, we’ll send you an email with a tracking number. It might take 24–48 hours for the tracking info to show up.

6. Oops! Wrong Address?

Make sure you give us the correct shipping address. We aren’t responsible if your package is late, lost, or can’t be delivered because of a wrong or incomplete address. If the package comes back to us, you might have to pay a fee to have it reshipped.

7. Lost or Damaged Packages

If your package gets lost or damaged on the way:

• Tell us within 7 days of when it was supposed to arrive.
• We’ll check with the carrier.
• If it’s confirmed lost or damaged, we’ll send a replacement or give you a refund for free.
• If the tracking says “Delivered,” we consider it delivered. If you think it was delivered to the wrong place, contact the carrier and let us know, too.

8. Places We Can’t Ship To

We might not be able to ship to:

• PO Boxes (depending on the carrier)
• APO/FPO addresses
• Remote areas
• If we can’t ship to your address, we’ll let you know before we cancel your order.

9. Not Our Fault Delays

We’re not responsible for delays caused by:

• Weather
• Carrier issues
• Natural disasters
• Customs or security
• Busy holiday times

10. Get in Touch

Have questions about your order or shipping? Contact us:

Email: hello@chilton.shop

Phone: +1(201) 266-6751

Address: 131 Dean Dr, Tenafly, NJ 07670, USA

Support hours that we normally keep are: Monday-Friday, 9:00 AM – 5:00 PM EST. Our response time is between 1 and 2 working days.

11. Policy Updates

We might change this Shipping Policy sometimes. If we do, we’ll post the new version on this page with the updated date.