1. Hello!
Welcome to CHILTON ! (we, our, us). These Terms of Service (Terms) apply when you use our website or place an order in our online store.

2. Accepting These Terms
By using our website or placing an order, you're agreeing that:

• You're at least 18 years old and can legally enter into agreements.
• You're authorized to use the payment method you provide.
• You accept these Terms, our Privacy Policy, and any other policies linked here.
  If you don't agree with these Terms, please don't use our website or place an order.

3. Who Can Use Our Site
Our store is for personal use only. Don't use the website or buy stuff for a company or someone else to resell, unless we've made a different agreement.

4. Prices and Fees

• All prices on the website include taxes (like VAT), unless noted.
• Shipping, customs, or import taxes aren't included and are your responsibility, depending on your country.
• We try to ensure our product info and pricing are right. If there's a pricing mistake, we'll let you know and you can decide whether to continue at the correct price or cancel.
• We can change prices anytime, but it won't affect confirmed orders.

5. Orders and Confirmation

• An order is final when we send an email confirming that your items are available.
• We can refuse or cancel orders anytime (like if we're out of stock or there's a payment issue).
• If we cancel your order after you've paid, we'll give you a full refund.
• If you order multiple items, they might ship separately and arrive at different times.

6. Payment

• Pay with the methods we have on our website. All payments are secure and processed through authorized payment systems.
• Don't challenge a payment that's processed correctly under these Terms.
• We're not responsible if someone fraudulently uses your payment method after the payment is complete.

7. Shipping

• We'll ship to the address you give us at checkout.
• You'll see estimated delivery times before you confirm your order.
• If we can't ship to your address, we'll contact you, cancel the order, and give you a full refund.
• Once the products are delivered to you (or someone you designate), you're responsible for any loss or damage.

8. Canceling or Changing Orders

• You can ask to change or cancel your order after you place it, but only if it hasn't been packed or shipped yet. Contact us right away!
• If the order is already packed or shipped, you might not be able to cancel. In that case, you can return it under our Return & Refund Policy (see below).
• Since our processing is often automatic, we might not be able to stop shipment after payment is confirmed.

9. Defective or Damaged Items

• If you get a defective or damaged item, email us photos and a description of the issue.
• After we check the returned item and confirm the problem, we'll either send a replacement (free shipping) or refund your money (including return shipping, if applicable).
• If we don't think the item is defective (like if it's damaged by you), we can refuse the return and refund.

10. Returns and Refunds

• Our Return & Refund Policy is part of these Terms.
• If you want to return something, it has to be in original condition (unused, intact packaging, with tags, etc.). You usually pay for return shipping, unless we say otherwise.
• We'll process refunds after we get the returned items, inspect them, and make sure they meet the return conditions.

11. Discount Codes

• We might offer discount codes that you can use at checkout.
• Unless we say otherwise, you can only use one code per order.
• Codes have no cash value and can't be exchanged for money.

12. Website Use

When using our website, don't:

• Use it for anything illegal, fraudulent, or harmful.
• Use bots, automated tools, data scraping, or unauthorized data collection.
• Copy, reproduce, change, or share website content or source code without our permission.
• Use our content or data to create competing products. 

If you break these rules, we can suspend or end your access.

13. External Links

Our website might have links to other websites. We're not responsible for what's on those sites, their availability, or how reliable they are. Use external links at your own risk.

14. Intellectual Property

All content on this website (text, images, design, code, etc.) is owned or licensed by us and protected by law. You can only use content for personal, non-commercial reasons and under these Terms. Any unauthorized use is not allowed.

15. Privacy

• Our Privacy Policy is part of these Terms. By using the site, you agree to what's in the Privacy Policy.
• We might use cookies to improve your experience. By using the website, you're okay with that, as detailed in the Privacy Policy.
• We'll keep your personal data confidential and secure.

16. Security

We try to keep our website secure, but we can't promise it'll be perfect. It's your job to protect your device (using antivirus software, secure settings, etc.). Don't try to introduce malware or attack our site.

17. Our Liability

As much as the law allows, we're not liable for:

• Any indirect damages (lost profits, missed opportunities, reputational damage, etc.).
• Mistakes or outdated content on the website.
• When the site is down due to outside issues (technical problems, etc.).
• Small differences between product images/descriptions and what you get.

18. Indemnification

You agree to protect us from any claim, cost, or damage (including legal fees) that comes from you breaking these Terms, using the website fraudulently, or being careless.

19. Unavoidable Situations

If something major happens (natural disaster, war, strike), we can stop or end our responsibilities under these Terms. We'll refund you for orders you paid for but didn't receive, if applicable.

20. Term Changes

We might update these Terms sometimes. If we make big changes, we'll email you or put a notice on the website. By continuing to use the website after changes, you're accepting the new Terms.

21. Term Violations

If you break these Terms, we might warn you, temporarily suspend you, cancel your order, refuse payment, or permanently ban you from the website.

22. Transferring Rights

You can't transfer your rights or responsibilities under these Terms without our permission. We can transfer ours to someone else, as long as your rights are protected.

23. Severability

If any part of these Terms is unenforceable, the remaining parts are still valid. We'll replace the invalid parts with something that matches the original intent as closely as possible.

24. No Waiver

If we don't enforce a right under these Terms, it doesn't mean we're giving up that right.

25. Governing Law

These Terms are under the laws of the country where our store is registered. Any dispute will go to the appropriate court in that country.

26. Definitions

In these Terms:

• Order: Your request to buy a product.
• Order Confirmation: The email we send to confirm we got and accepted your order.
• Payment Provider: The company that handles online payments.
• Product: Anything for sale in our store.
• Website: Our online store.

27. Contact Us

If you have questions or concerns about these Terms or your order, contact us:

Email: hello@chilton.shop

Phone: +1(201) 266-6751

Address: 131 Dean Dr, Tenafly, NJ 07670, USA

Support hours that we normally keep are: Monday-Friday, 9:00 AM – 5:00 PM EST. Our response time is between 1 and 2 working days.