1. What kinds of payments do you take?

We take all the usual suspects:

• PayPal.

We keep all payments safe and sound. Your info is protected under our Billing Terms and Privacy Policy.

2. Where do you ship to?

Right now, CHILTON only ships within the United States.
Also, all orders are processed in U.S. dollars.

3. How long does shipping take?

After we process your order, here’s when you can expect it:

• Standard Shipping: 4-7 business days
  

Keep in mind that holidays, bad weather, or a rush at the carrier can cause delays.

4. What does shipping cost?

Shipping costs are figured out when you check out. It depends on your address and how much your order weighs.
We try our best to keep shipping costs down for everyone.

5. How do I track my order?

Once your order ships, we’ll send you an email with a tracking number and a link, so you can follow your package, or check from our store for your order here.
If you don’t get tracking info within 3–4 business days, shoot us an email at: hello@chilton.shop

6. Can I change or cancel my order?

Sure, but only if it hasn’t shipped yet.
To cancel or change your order, contact us right away with your order number.

If it’s already on its way, you can’t cancel, but you can return it after it arrives (check out our Refund Policy).

7. What’s your return policy?

We accept returns within 30 days of delivery if the items:

• Are unused, unworn, and in the condition you got them
• Have the original packaging and tags
• Have proof of purchase

You’ll pay for return shipping unless the item is messed up, damaged, or not what you ordered.

Check out our Refund Policy for all the details.

8. What if my item is damaged, messed up, or wrong?

We’ll replace or refund it at no extra cost. Just contact us with:

• Your order number
• Photos of what’s wrong
• A description of the problem

We’ll sort it out in 1–2 business days.

9. Can I exchange an item?

Yep. If you’d rather have a replacement than a refund (and the return qualifies), we can set up an exchange if we have the product in stock.

10. Can I get a refund on sale items?

You might be able to get a refund on sale or discounted items, but only for the discounted price.
We don’t refund shipping costs unless we messed up.

11. How do refunds work?

We refund your original payment method.
Once we get the return and check it out, give it 7–10 business days for the refund to show up. Banks and payment companies can vary.

12. How do I contact customer support?

You can email us anytime at: hello@chilton.shop
We’ll get back to you within 24–48 business hours.

13. Is my payment info safe?

Yes. We use secure, encrypted checkout systems.
Your personal and billing info is handled by our Privacy Policy and Billing Terms and Conditions.

14. Do you offer warranties?

Some products might have a manufacturer's warranty (5 years).
If so, you’ll find the warranty info on the product page.
If not, our standard Refund and Return Policy has you covered.

15. What if my package is late?

Shipping companies sometimes have delays during busy times or because of bad weather.
If your order is really late, we can look into it with the carrier.

16. What if my package gets lost?

If tracking says "delivered" but you didn’t get your package, contact us and your local carrier.
We’ll help you file a claim and come up with a fix if needed.